What happens to an AI agent after it's delivered?

Why does an agent that worked stop working?

An agent depends on everything around it, and almost all of it moves:

• Your tools: new software, a migrated email system, reorganized folders.
• The models: the provider ships a new version, retires the old one, and the agent no longer behaves quite the same.
• What the agent reads: a customer changes their order format, a supplier changes their invoices, a team renames its files a new way.
• Your needs: another team wants to use it, a new use case shows up.

How can you tell an agent has aged?

It doesn't break all at once. It gets things wrong a little more often, on one kind of email or one customer, and nobody notices right away.

The signs come from your teams: they fix its drafts more often, they work around it, then they stop using it. At that point you're still paying for a tool nobody uses.

What does maintaining an agent actually involve?

Someone has to check that its answers stay accurate and adjust it when a format changes. When a model is retired, the agent moves to the next one, and someone checks it does as well on your cases.

It also has to grow: a new tool to connect, new folders to read, another agent when a new need comes up.

Who should maintain an AI agent?

Someone who knows why it was built the way it was. A small business rarely has that person in-house. The vendor who delivered the agent can do it, but every change becomes a new quote. Otherwise nobody does, and the agent ends up abandoned.

At Saména, it is our engineers, the ones who looked at how you work and built your agents. You have a dedicated contact who knows your company.

Why a subscription instead of a delivered project?

A project ends at delivery. The agent keeps working inside a company that keeps changing. With a fixed quote, every adjustment falls outside the scope and gets billed separately.

At Saména, there is a one-time setup fee based on the volume of your documents, then a monthly subscription for the whole company, with unlimited users. The amount depends on the agents built for you. Your agents grow with you, with no new project to kick off.

If you stop, what do you keep?

Your files, untouched. Saména reads them in read-only mode from SharePoint, OneDrive or Dropbox. They never left your folders, and Saména doesn't keep a copy of any of them.

What Saména builds from them is encrypted with a key unique to your company, on servers in France. All of it can be deleted on request.

Frequently asked

Does a delivered AI agent run on its own?

It runs, but it doesn't adapt by itself when your tools, your documents or the model change. Without upkeep, it gets things wrong more and more often.

What happens when the AI model gets a new version?

At Saména, that is part of what the subscription covers: our engineers move your agents to the new version. You don't have to do anything.

Can we add an agent later?

Yes. You can start with one department and a first agent, then add more as needs come up. The subscription amount depends on the agents built for you.

Does the price depend on the number of users?

No. The subscription covers the whole company, with unlimited users. We share pricing on the call.

What do we keep if we stop?

Your files, which never left your folders. What Saména built from them is encrypted with a key unique to your company and can be deleted on request.