Transport and logistics: what can an AI agent take off our dispatchers' plate?

Examples of agents we build for transport and logistics

Each agent is custom-built on your tools; a few examples:

• The transport orders agent: reads orders received by email or as PDFs and enters them in your TMS, ready to approve.
• The quotes agent: finds the rates you gave on comparable lanes and freight and drafts the reply, with its assumptions and sources.
• The shipper tenders agent: fills in the grid of lanes to price from your rates and flags the lanes with no reference.
• The reservations agent: reads the photos and the consignment note at delivery and drafts the protest within the deadline.
• The customs file agent: checks invoice, packing list and transport document, flags weight or package discrepancies and chases the customer.
• The drivers agent: answers questions on WhatsApp about docks, customer instructions or refused goods, from your procedures.
• The proof of delivery agent: collects signed CMRs and photos sent by drivers and attaches them to the right file for invoicing.
• The claims agent: gathers the consignment note, photos and exchanges, sets out the incident in order and drafts the letter.
• The deadlines agent: tracks insurance certificates, customer contracts and rate reviews, and warns you before the date.
• The reporting agent: prepares a weekly view for management of volumes, delays, open claims and quotes won or lost.

Can it answer quote requests faster?

The request comes in by email: a pickup, a destination, a weight, sometimes a shipper's tender with a long list of lanes to price. The agent finds the quotes you gave on comparable lanes and freight, or the rates in your TMS, and drafts the reply with its assumptions, each rate pointing back to the file it came from. Your sales staff adjust and send.

Once the quote is accepted, the agent can create the transport order in your TMS, with no re-keying.

Can it put together a complete customs file?

For a freight forwarder or customs broker, an import or export file brings together the commercial invoice, the packing list, the transport document (bill of lading, air waybill or CMR consignment note) and, depending on the case, a certificate of origin. The agent reads what the customer sent, says what is missing, flags any discrepancies it finds between documents (weights, number of packages) and chases the customer.

Your customs declarant receives a complete, checked file; tariff classification, declared value and origin stay with them.

Can it help with damage, shortages and claims?

When a delivery arrives damaged or short, the agent gathers the consignment note and its reservations, the photos sent by the driver and the exchanges with the customer, sets out what happened in order and drafts the letter.

Deadlines matter: for domestic carriage in France, the Commercial Code gives the consignee three days, public holidays excluded, to send the carrier a reasoned protest for damage or partial loss. The agent counts that deadline and warns you before it runs out.

Can it answer drivers and warehouse staff?

A customer's loading instructions, which dock to report to, what to do when the consignee refuses the goods: these questions land on the dispatch phone, often at a bad moment. Drivers can ask the agent on WhatsApp, and it answers from your procedures, citing the document behind the answer.

It also receives their delivery photos and signed CMRs and files them in the right place. Anything that needs a decision goes to the dispatcher.

Can it find a file, an instruction or an old rate?

Saména reads your customer files, quotes and procedures. You ask the way you would ask a colleague who had read everything, and the answer cites the document it comes from:

• What rate did we give this customer on Lyon-Milan last year?
• What are this warehouse's delivery instructions?
• Where are we on the March damage claim?

Where do our customer files and rates go?

Your files stay in SharePoint, OneDrive or Dropbox. Saména reads them in read-only mode, only in the folders you pick, and keeps no copy.

What Saména retains is encrypted with a key unique to your company. Processing servers are in France, the database is in the European Union. You choose the model: Claude, models from OpenAI, or Mistral if you prefer a French model. It runs in Europe and keeps none of your data. If your requirements or your customers' call for it, Saména can run on your own infrastructure, and everything is deleted on request.

Where do we start?

With a half-hour call: we look at how your team works, from quote request to closed file, and which tools you use.

Our engineers then build the agents around the way you work, connected to your documents, your email, your TMS and WhatsApp. A first agent is usually running two weeks after the call, in the Saména app, on WhatsApp or from Claude, ChatGPT or Copilot.

We then stay on to evolve your agents and add new ones. There is a one-time setup fee, then a monthly subscription; we give the amounts on the call.

Frequently asked

Does Saména already work in transport and logistics?

Saména works today in consulting, environmental engineering and a network of car repair garages, and each agent is built around the way the company using it works. The first call is there to see what an agent would take over for you.

Can the agent connect to our TMS or customs software?

Yes, that is the point of custom work: we connect to the tools you already use, whether TMS, WMS, customs software, email or shared folders. You don't change software.

Can the agent send a quote or a declaration on its own?

You choose. A quote or a letter goes out after approval; simple messages, such as an acknowledgement or a reminder for a missing document, can go out automatically if you have decided so. It submits nothing to customs.

Do our drivers need to install an app?

No. A field team messages the agent on WhatsApp, photos and voice messages included. In the office, dispatchers use it in the Saména app or from Claude, ChatGPT or Copilot.