AI in a car garage or dealership: what can an agent do for the workshop and after-sales?

Examples of agents we build for garages and dealerships

Each agent is custom-built on your tools; a few examples:

• The booking agent: answers the phone or WhatsApp, notes the vehicle and the need, and offers a slot based on the workshop schedule.
• The service desk agent: from the registration number, pulls the vehicle history from your dealer management system and prepares the repair order.
• The known faults agent: finds similar cases in your repair orders by model and fault code, and suggests the checks to run in order.
• The pending quotes agent: spots unanswered quotes, drafts a follow-up for each customer and alerts the workshop manager after a few days.
• The bodywork estimate agent: reads the photos of the vehicle and your price list, and prepares a first estimate for the body shop.
• The parts agent: tracks parts on order, flags the ones holding up a vehicle and drafts the message to the customer concerned.
• The service reminders agent: spots vehicles due for a service or a roadworthiness test and drafts the reminder to the customer.
• The courtesy car agent: records the condition at departure and return, dated photos included, and finds the records in a dispute.
• The warranty agent: gathers the repair order, photos and parts required for a manufacturer warranty claim, and flags what is missing.
• The manager's update agent: prepares, garage by garage, hours billed, quotes accepted and vehicles off the road.

Finding a fault the workshop has already fixed?

A recurring fault code or symptom has often already been fixed in one of your workshops. The agent finds comparable cases by make, model and fault code, and lists the causes from most to least frequent, the checks to run in order and the parts to plan for.

It cites the cases its answer comes from. The mechanic makes the diagnosis without searching or calling a colleague.

Finding a procedure, a standard rate, a labour time?

The garage’s or network’s procedures, standard rates and dispute protocols are stored once. The agent finds the right one in seconds, filtered by make, and sends it on WhatsApp to whoever asks.

It can also compare the labour time billed for a job with the recorded times, to spot a gap before the invoice goes out.

Following up on quotes without losing the morning?

Quotes often go unanswered. The agent spots the ones still waiting and drafts a follow-up per customer for the service advisor. After a few days, it alerts the workshop manager.

The follow-up goes out once the service advisor approves it. For a simple message, such as a service reminder or a car ready for pickup, you can choose to let it go out on its own.

Preparing a bodywork estimate and tracking courtesy cars?

From the photos and the garage’s price list, the agent prepares a first bodywork estimate that the body shop takes from there.

For courtesy cars, it keeps the condition at departure and return, dated photos included. In a dispute, it finds the records in one message.

A network of garages, each one on its own?

In a network, each garage only sees its own data and what the network shares, such as procedures or common cases. Never another garage’s data.

Access follows each person’s role: a mechanic, a service advisor, a salesperson and a manager do not reach the same functions. The manager adds or removes people from the team.

Where does our data go?

Your repair orders and documents stay yours: hosted in France, encrypted, no other garage and no other Saména customer can access them, and everything is deleted on request.

A phone number is never stored in clear. Anyone who writes STOP no longer receives messages from the agent.

Where to start?

It all starts with a half-hour call: we look together at how a quote and a fault are handled in your garage, and tell you where an agent is worth it. You get the price during that call, before any commitment.

A first agent usually runs two weeks after the call, connected to your tools: dealer management system, phone, WhatsApp. A dedicated contact then keeps improving it and adds agents as needs come up. There is a setup fee, then a monthly subscription.

Frequently asked

Does Saména already work with garages?

Yes, Saména builds the agents of a car garage network. Each agent is tuned to the way the network that uses it works.

Is it for a single garage or a network?

Both. An independent garage can start with one agent for its workshop. In a network, each garage only sees its own data.

Do we need to install an app?

No. Teams write to the agent on WhatsApp, from their phone or the workshop screen, or on the web.

Can the agent connect to our dealer management system?

Yes, that is the point of a custom build: we connect to the tools you already use, dealer management system, workshop schedule, phone and email.

What if our cases are not well organised?

That is fine. Saména reads your repair orders and records as they are, without you having to sort them.